Reports and publications (published elsewhere)

Initiatives to support the delivery of services to Indigenous Australians

Posted on: 18 August, 2014
Issue: Vol 14 No 3, July 2014 – September 2014
Related to Closing the gap Health services Policies Services

Varnes T , Cheung L , Brennan N , Meek G , Wells E , Abdel‐Nasser M, Pope A (2014)
Initiatives to support the delivery of services to Indigenous Australians
Canberra: Australian National Audit Office

This report presents the audit findings and recommendations of the effectiveness of the Department of Human Services’ implementation of initiatives to support the delivery of services to Indigenous Australians. The Australian National Audit Office adopted the following criteria for assessing the initiatives:

  • sound planning and administration arrangements were established to identify and address the access needs of Indigenous customers
  • service delivery arrangements were established to support the access needs of Indigenous customers
  • performance monitoring and reporting arrangements provided visibility over service delivery to Indigenous customers and information to improve service delivery.

Abstract adapted from Australian National Audit Office

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