Reports and publications (published elsewhere)

Managing Two Worlds Together: stage 3: improving Aboriginal patient journeys – study report

Posted on: 8 June, 2015
Issue: Vol 15 No 2, April 2015 – June 2015
Related to Cultural ways Cancer Cardiovascular health Kidney health Respiratory health Hospitalisation Remote Rural Research Northern Territory South Australia Workforce

Kelly J, Dwyer J, Pekarsky B, Mackean T, Willis E, de Crespigny C, Perkins S, O’Donnell K, King R, Mackean L, Brown A, Lawrence M, Dixon K (2015)
Managing Two Worlds Together: stage 3: improving Aboriginal patient journeys – study report
Melbourne: The Lowitja Institute

This study report summarises the activities, findings and challenges of the Improving Aboriginal patient journeys (IAPJ) study, which was stage three of the Managing two worlds together project. The aim of the IAPJ study was to develop, refine and evaluate a set of Aboriginal patient journey mapping tools for use in quality improvement and education. A collaborative approach to knowledge exchange was used, with the research team working with staff and managers from a range of health settings in South Australia and the Northern Territory. Together they explored how the tools could be adapted and used to make real improvements in communication, coordination and collaboration within and across a diverse range of patient journeys. The study focused on improving the health care journey for Aboriginal people as they travelled from home to hospital to home across numerous geographical and health care sites.

The Aboriginal patient journey mapping tools described in this report were used:

  • to understand and identify the complexity of the patient journey
  • to make the complex patient journeys visible
  • to organise the journey for analysis and response
  • to highlight the critical steps, gaps and responses, thus providing a focus for targeted action by health care providers.

Abstract adapted from authors

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